/* ============================================
   Base & Reset
   ============================================ */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

:root {
    --primary: #4361ee;
    --primary-dark: #3451db;
    --success: #2ecc71;
    --warning: #f39c12;
    --danger: #e74c3c;
    --info: #3498db;
    --secondary: #6c757d;
    --dark: #2c3e50;
    --light: #f8f9fa;
    --border: #dee2e6;
    --text: #333;
    --text-light: #666;
    --white: #fff;
    --radius: 8px;
    --shadow: 0 2px 10px rgba(0,0,0,0.08);
    --shadow-hover: 0 4px 20px rgba(0,0,0,0.12);
}

body { font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif; color: var(--text); background: #f0f2f5; line-height: 1.6; }
a { color: var(--primary); text-decoration: none; }
a:hover { text-decoration: underline; }
ul { list-style: none; }

/* ============================================
   Layout
   ============================================ */
.wrapper { min-height: 100vh; display: flex; flex-direction: column; }
.container { max-width: 1100px; margin: 0 auto; padding: 0 20px; }
.main-content { flex: 1; padding: 40px 0; }

/* ============================================
   Header
   ============================================ */
.site-header { background: var(--dark); color: var(--white); padding: 14px 0; box-shadow: 0 2px 8px rgba(0,0,0,0.2); }
.header-inner { display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: 10px; }
.logo h1 { font-size: 1.4rem; font-weight: 700; color: var(--white); }
.site-header nav { display: flex; gap: 20px; }
.site-header nav a { color: rgba(255,255,255,0.85); font-size: 0.9rem; transition: color 0.2s; }
.site-header nav a:hover { color: var(--white); text-decoration: none; }

/* ============================================
   Footer
   ============================================ */
.site-footer { background: var(--dark); color: rgba(255,255,255,0.6); text-align: center; padding: 16px 0; font-size: 0.85rem; margin-top: auto; }

/* ============================================
   Cards
   ============================================ */
.form-card { background: var(--white); border-radius: var(--radius); box-shadow: var(--shadow); padding: 36px; max-width: 860px; margin: 0 auto; }
.form-card h2 { font-size: 1.6rem; color: var(--dark); margin-bottom: 8px; }
.form-card .subtitle { color: var(--text-light); margin-bottom: 28px; }

/* ============================================
   Forms
   ============================================ */
.form-group { margin-bottom: 18px; }
.form-group label { display: block; font-weight: 600; margin-bottom: 6px; color: var(--dark); font-size: 0.9rem; }
.form-group input, .form-group select, .form-group textarea {
    width: 100%; padding: 10px 14px; border: 1.5px solid var(--border);
    border-radius: 6px; font-size: 0.95rem; transition: border-color 0.2s, box-shadow 0.2s; background: #fff;
}
.form-group input:focus, .form-group select:focus, .form-group textarea:focus {
    outline: none; border-color: var(--primary); box-shadow: 0 0 0 3px rgba(67,97,238,0.12);
}
.form-row { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.form-actions { margin-top: 24px; }
.form-group-inline { display: flex; align-items: center; gap: 8px; margin-bottom: 14px; }
.form-group-inline label { margin-bottom: 0; font-weight: normal; cursor: pointer; }
.required { color: var(--danger); }
.hint { font-size: 0.78rem; color: var(--text-light); font-weight: normal; }
.input-group { display: flex; gap: 10px; }
.input-group input { flex: 1; }

/* ============================================
   Buttons
   ============================================ */
.btn { display: inline-block; padding: 9px 20px; border-radius: 6px; font-size: 0.9rem; font-weight: 600; cursor: pointer; border: none; transition: all 0.2s; text-align: center; }
.btn:hover { text-decoration: none; filter: brightness(0.9); }
.btn-primary { background: var(--primary); color: var(--white); }
.btn-success { background: var(--success); color: var(--white); }
.btn-warning { background: var(--warning); color: var(--white); }
.btn-danger { background: var(--danger); color: var(--white); }
.btn-info { background: var(--info); color: var(--white); }
.btn-secondary { background: var(--secondary); color: var(--white); }
.btn-dark { background: var(--dark); color: var(--white); }
.btn-sm { padding: 5px 12px; font-size: 0.82rem; }
.btn-large { padding: 12px 28px; font-size: 1rem; }
.btn-block { width: 100%; display: block; }

/* ============================================
   Alerts
   ============================================ */
.alert { padding: 12px 16px; border-radius: 6px; margin-bottom: 18px; font-size: 0.92rem; }
.alert-success { background: #d4edda; color: #155724; border: 1px solid #c3e6cb; }
.alert-danger  { background: #f8d7da; color: #721c24; border: 1px solid #f5c6cb; }
.alert-warning { background: #fff3cd; color: #856404; border: 1px solid #ffeeba; }
.alert-info    { background: #d1ecf1; color: #0c5460; border: 1px solid #bee5eb; }
.alert ul { margin: 0; padding-left: 18px; }

/* ============================================
   Badges
   ============================================ */
.badge { display: inline-block; padding: 3px 10px; border-radius: 12px; font-size: 0.78rem; font-weight: 600; }
.badge-primary   { background: #cfe2ff; color: #084298; }
.badge-success   { background: #d1e7dd; color: #0f5132; }
.badge-warning   { background: #fff3cd; color: #664d03; }
.badge-danger    { background: #f8d7da; color: #842029; }
.badge-info      { background: #cff4fc; color: #055160; }
.badge-secondary { background: #e2e3e5; color: #41464b; }
.badge-dark      { background: #d3d3d4; color: #141619; }

/* ============================================
   Success Box
   ============================================ */
.success-box { text-align: center; padding: 40px 20px; }
.success-icon { width: 64px; height: 64px; background: var(--success); color: white; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-size: 2rem; margin: 0 auto 20px; }
.success-box h3 { font-size: 1.4rem; color: var(--dark); margin-bottom: 10px; }
.ticket-num { color: var(--primary); font-size: 1.2rem; }
.success-box .btn { margin: 8px; }

/* ============================================
   Ticket Detail (public)
   ============================================ */
.ticket-detail { }
.ticket-header { display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: 10px; margin-bottom: 16px; }
.ticket-badge { background: var(--primary); color: white; padding: 4px 14px; border-radius: 20px; font-size: 0.88rem; font-weight: 700; margin-right: 8px; }
.ticket-meta { display: flex; flex-wrap: wrap; gap: 16px; font-size: 0.87rem; color: var(--text-light); margin-bottom: 20px; border-top: 1px solid var(--border); padding-top: 14px; }
.ticket-description { margin: 20px 0; }
.ticket-description h4, .estimation-box h4 { font-size: 0.95rem; text-transform: uppercase; letter-spacing: 0.5px; color: var(--secondary); margin-bottom: 10px; }
.ticket-description p { background: var(--light); padding: 14px; border-radius: 6px; }

/* Estimation Box */
.estimation-box { background: #fffbf0; border: 1px solid #ffe5a0; border-radius: 8px; padding: 20px; margin: 20px 0; }
.estimation-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 14px; margin-bottom: 10px; }
.est-item { display: flex; flex-direction: column; }
.est-notes { grid-column: 1 / -1; }
.est-label { font-size: 0.78rem; color: var(--text-light); text-transform: uppercase; letter-spacing: 0.5px; }
.est-value { font-size: 1.1rem; font-weight: 700; color: var(--dark); margin-top: 4px; }
.approval-actions { margin-top: 14px; padding-top: 14px; border-top: 1px dashed #ffe5a0; }
.approval-section { margin-top: 24px; }
.or-divider { text-align: center; color: var(--text-light); margin: 12px 0; font-size: 0.85rem; }

/* Timeline */
.status-timeline { margin: 24px 0; }
.timeline { display: flex; align-items: flex-start; gap: 0; overflow-x: auto; padding-bottom: 10px; }
.timeline-step { flex: 1; min-width: 80px; text-align: center; position: relative; }
.timeline-step:not(:last-child)::after { content: ''; position: absolute; top: 12px; left: calc(50% + 12px); width: calc(100% - 24px); height: 2px; background: var(--border); }
.timeline-step.done::after { background: var(--success); }
.timeline-step.active::after { background: var(--primary); }
.step-dot { width: 24px; height: 24px; border-radius: 50%; background: var(--border); margin: 0 auto 6px; }
.timeline-step.done .step-dot { background: var(--success); }
.timeline-step.active .step-dot { background: var(--primary); box-shadow: 0 0 0 4px rgba(67,97,238,0.2); }
.step-label strong { display: block; font-size: 0.78rem; }
.step-label small { font-size: 0.7rem; color: var(--text-light); }

/* Comments */
.comments-section { margin-top: 24px; }
.comment-item { padding: 12px 16px; border-radius: 8px; margin-bottom: 10px; }
.staff-comment { background: #e8f4fd; border-left: 3px solid var(--info); }
.client-comment { background: #f0f0f0; border-left: 3px solid var(--secondary); }
.internal-comment { background: #fff8e1; border-left: 3px solid var(--warning); }
.comment-header { display: flex; justify-content: space-between; align-items: center; margin-bottom: 6px; }
.comment-header small { color: var(--text-light); font-size: 0.8rem; }
.comment-form { margin-top: 20px; padding-top: 20px; border-top: 1px solid var(--border); }
.internal-badge { font-size: 0.75rem; background: #fff3cd; color: #664d03; padding: 2px 8px; border-radius: 4px; display: inline-block; margin-bottom: 6px; }

/* Attachments */
.attachments-section { margin-top: 16px; }
.attachment-item { display: flex; align-items: center; justify-content: space-between; padding: 8px 12px; background: var(--light); border-radius: 6px; margin-bottom: 6px; font-size: 0.88rem; }

/* Search Form */
.search-form .input-group { max-width: 500px; }

/* ============================================
   Login Page
   ============================================ */
body.login-page { background: linear-gradient(135deg, #667eea 0%, #764ba2 100%); min-height: 100vh; display: flex; align-items: center; justify-content: center; }
.login-container { width: 100%; max-width: 420px; padding: 20px; }
.login-card { background: var(--white); border-radius: 12px; padding: 40px; box-shadow: 0 10px 40px rgba(0,0,0,0.15); }
.login-header { text-align: center; margin-bottom: 28px; }
.login-header h2 { color: var(--dark); font-size: 1.5rem; }
.login-header p { color: var(--text-light); }
.login-footer { text-align: center; margin-top: 20px; font-size: 0.88rem; }
.default-creds { margin-top: 16px; text-align: center; background: var(--light); padding: 10px; border-radius: 6px; }

/* ============================================
   Responsive
   ============================================ */
@media (max-width: 640px) {
    .form-row { grid-template-columns: 1fr; }
    .form-card { padding: 20px; }
    .timeline { flex-direction: column; }
    .timeline-step::after { display: none; }
}